Fault Management and Dispatch Operator 1

As a global leader for intelligent traffic solutions, we connect the dots of a new mobility revolution.

With digitalization and the use of disruptive technologies we enable cities, highway authorities, and (mobility) operators to create a new world of mobility with vehicles that are shared and connected, autonomous tunnel automation, smart tolling and adaptive traffic systems for simulation and prediction. All that allows for a totally new level of traffic management that is truly proactive.

This will transform our cities into places where people can live, work and move more freely with better quality of life, less accidents and with cleaner air. With our expertise and our solutions, we contribute to solving our climate crisis.

Urban mobility must and will change. And we will lead the way!

Purpose of the role

This role is responsible for the monitoring and actioning of incoming calls, faults and incidents that occur on TfNSW Roads and TfNSW ITS Assets. 

You will be expected to develop an expert understanding of customer requirements and working procedures, to support our service delivery teams.

The role is 12 hour shifts consisting of a 4 days on 4 days off shift pattern, on 24/7 rotating roster.

Areas of responsibility and tasks

• Answer call and email queries within a timely and accurate manner
• Provide high level and professional customer service
• Records and database management, ensuring high integrity and accuracy
• Adhere to Sydney Road Asset Performance Contract KPI’s 
• Data/fault analysis to ensure optimum contract performance
• Monitoring multiple real time fault management reporting systems

Knowledge & Skills

• Excellent communication skills, both written and verbal
• Good attention to detail along with the ability to remain composed when working under pressure is essential
• Strong computer literacy and proficiency with MS Office Suite
• Ability to work independently and take ownership of tasks and incidents until completion
• Be able to build relationships with colleagues and customers
• Solid analytical, decision making, conflict resolution and problem solving skills
• Superior organisational skills with the ability to multi-task

Yunex Traffic is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Yunex Traffic ownership culture, Yunex Traffic also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.