Product Support Engineer

The Engineering Services - Technical Support team is an integral part of Operational Services, they provide support for Field Services, Engineering, Business Assurance, Manufacturing, Sales, and Project Delivery. The department’s primary responsibility is to provide support capability covering all Yunex Traffic Products along with products of third-party manufacturers with the aim of providing practical support to all areas of the business and customers.  The swift resolution of issues helps minimise wasted on site time whilst providing a source of education to the wider business. 

What are my responsibilities?  

• Liaise with the Product Development teams to assist in the development, testing and rollout of new products and services.  

• Liaise with geographic management teams in the approval of tenders and rollout of new products and services.  

• Maintain close working relationships with all internal customers.  

• Pro-active working relationships with Yunex Traffic external customers.  

• Work with key stakeholders to drive Field Services efficiency and productivity improvements projects: - 

• Grow our Remote Support capabilities with both the SOC and field operatives. 

• Driving Process Improvements into installation techniques and maintenance contracts. 

• Working with the team to drive Technical Support projects to completion.  

• Occasional travel to all parts of the UK along with occasional overseas visits.  

• Seeking/identifying opportunities for new business and escalating where appropriate.  

• Contribute to the development of the business via support of local contracts and customer liaison. 

What do I need to qualify for the role?  

• Extensive knowledge of Yunex EV Products, Systems and Networks.  

• Extensive knowledge of Yunex Traffic Products, Systems and Networks. 

• Continuous personal knowledge and expertise development to ensure that as a member of the Technical Support team you are a trusted expert in your field.  

• Problem solving often complex scenarios and implementing change to prevent future occurrence.  

• The ability to communicate internally and externally at all levels, both written and verbal.  Must be able to establish rapport quickly.  

• The preparation of reports at a complex level using Microsoft Office Tools.  

• Liaise with customer’s suppliers and internal departments and the presentation of information in a variety of formats to suit the needs of the audience.  

• Interpersonal skills to develop and maintain good working relationships at all levels, internally and externally.  This includes the ability to influence the opinions of others and to manage negotiation in areas of conflict.  

This role is predominantly reactive in respect of the departmental workload. The jobholder is expected to work to his own initiative and plan their own workload in order to achieve the required results, balancing known and planned project work with regular and unpredictable support contact. 

Required to analyse, develop and implement solutions to meet the requirements of the business. The ability to work to deadlines, monitor, and report on their own progress is essential as is the ability to work as part of a team. 

The gathering and interpretation of information from disparate sources and of varying complexity, followed by communication via structured reporting is a key requirement. 

This role is responsible for supporting all the Business Assurance processes; ensuring that the company and its employee’s safety are not compromised. This involves the support of Siemens accreditation under the NHSS scheme, and development and implementation of processes, technology and tools to enhance safety and working conditions with the service team. 

It is essential that you have Traffic related knowledge and onsite experience for this role. You should be educated to a minimum of HNC, ONC or equivalent. 

Benefits Include:

• 26 days holiday, increasing up to 29 days with length of service.
• Excellent pension, matching contributions up to 10% of pensionable salary.
• Annual, business performance-related bonus.
• Flexible benefits to suit your personal needs.
• Flexible working policy.
• Investment in personal development and support for membership of professional institutions.

How Do I Apply?

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability, as we will use this data to review your suitability for the role.

About Us:

We’re Yunex Traffic. We have offices across the UK and worldwide, full of hardworking individuals helping us to challenge the today and work towards a brighter tomorrow. We’re excited to hear that you would like to join us here at Yunex Traffic. Our people love it here, and we want you to be a part of helping us make real what matters.

What Else Do I Need to Know?

Our compensation package includes a competitive salary, holiday allowance, and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.