ITS Service Delivery Supervisor


Melbourne VIC, AU, 3000

Type of Employment:  Full-time
Career Level:  Professional
Job Family:  Engineering
Date posted:  May 21, 2024

Purpose of the role


Yunex Traffic is seeking an experienced Service Delivery Supervisor to join it’s growing Melbourne based team. The ideal candidate will hold a Victorian Electrical Licence and have recent experience supervising works in the Victorian Traffic Signal and ITS industries. 


The ITS Service delivery supervisor is responsible for ensuring that all maintenance and installation activities are carried out safely, in line with technical specifications, with the correct resource levels and are delivered to customer expectations.


The role has direct line management responsibility for a team of ITS & TCS Technicians, who have the primary responsibility for the Installation, maintenance and inspection of Intelligent Transport Systems (ITS) assets and Traffic Control signals (TCS), ancillary equipment, and other highways electrical systems.


You will be responsible for overseeing works on TCS and ITS assets in line with Yunex, legislative and customer contractual requirements. Maintenance works can be of a planned or reactive nature, and you will have the ability to respond to a changing environment.


Areas of responsibility and tasks


  • Line management responsibility for field technicians.
  • Planning of installation and maintenance activities and ensuring all works are well planned to include appropriate materials, resources and coordinated to customers schedules
  • Assessment and mitigation of risks associated with traffic engineering projects. Liaison stakeholders for Road Occupancy License (ROL’s)
  • Be responsible for the Health & Safety of your direct reports
  • Be responsible for the development and performance management of your direct reports
  • Have regular customer contact, to establish feedback against current works and, also, to gather an understanding of any potential future opportunities.
  • Undertake appropriate training with the addition of new equipment and systems as and when necessary, via formal and informal training, including on the job training.
  • Deliver a wide range of traffic engineering projects across the state in accordance with current national/local standards, guidance, and best practice.
  • Be responsible for the project management of each allocated project including financial tracking to ensure projects are completed on time and to budget.
  • Any other duties reasonably requested within the skills required for the role
  • Preparing monthly reports to our customers regarding contract performance, KPI’s and other key metrics.


Knowledge & Skills


The key competencies and capabilities for this role are:


  • Training will be provided where required in the relevant asset categories.
  • High level of communication skills, both verbal and written, will be necessary as you will be expected to liaise with other parts of the business and with customers
  • Ability to achieve objectives with strict deadlines and manage your own workload
  • Outlook - co-operative, helpful, willing to use initiative and conscientious.
  • Flexibility - willing to change, move from one activity or work area to another, learn new activities, pick up new jobs confidently and easily.
  • Effectiveness - drive and energy applied to work, accuracy and reliability, ability to get things right first time.
  • Teamwork - work towards the team's goals, work well with other people, communicate effectively within the team, and contribute to a high standard of team morale.
  • Must hold full Australian (or equivalent approved) Driving License.


Required Experience & Qualifications


It is required to have a technical knowledge in all the following, and hold the relevant qualifications and licenses:


  • Vic Roads, Section 730 – Traffic Signal Installation
  • Relevant qualifications and experience in traffic signal installation works as described in Traffic Management Services (Contractor) GROUP Categories and Levels Eligibility Criteria
  • Minimum period of four years relevant field experience during the previous six years 
  • Knowledge of TCS and ITS products from across the industry
  • Traffic Signal Controller training course certification
  • SCATS knowledge  
  • Driving Licence (Full)
  • AS/NZS 3000 Wiring Rules
  • VIC Electrical Licence
  • White card