Technical Support Engineer

Yunex Traffic is the market-leading road technology business in the UK. With market-leading expertise and years of experience in infrastructure projects, we are an independent, agile mobility innovator. We have a clear purpose: to improve society by making the road network safer, more environmentally friendly, and faster, helping to drive the UK economy. Our customers know us for quality, reliability, and innovation, and they trust us as a long-term partner.

As a Technical Support Engineer, you will play a key role in the integration of new and innovative technologies into business operations, whilst providing technical guidance & assistance to other members of the team.  

Reporting to a field services depot, you will work as part of a multi-disciplined operational team.  You will provide technical support to installation and maintenance employees in complex fault diagnosis on traffic signal assets, ancillary equipment and/ or highways systems. You will support the end-to-end delivery of scheme works from controller build to site acceptance testing on traffic signal installations and other highway systems. 

Areas of Technical Responsibility / Tasks: 

•    Technical support for colleagues on a variety of traffic signal assets, ancillary equipment and/ or highways systems
•    Co-ordinate and lead commissioning of traffic signal assets, ancillary equipment and/or highways systems
•    Complete minor software configurations to traffic signal controllers, ancillary equipment and/ or highways systems
•    Work collaboratively by building and maintaining a positive relationship with your internal and external customers and any contractors that may be on site
•    Support contract management team with technical site surveys and visits to assist in the efficient and safe delivery of works
•    Assist colleagues in complex fault diagnosis across a wide range of traffic signal assets, ancillary equipment and/ or highway electrical systems including, Closed Circuit Television (CCTV), Variable Message Sign (VMS), speed cameras, Automatic Number Plate Recognition (ANPR)
•    Provide remote and onsite support to other members of the team
•    Complete Configurations, FAT Testing and Electrical designs
•    Supporting the training, development, and upskilling of other team members utilising your product and industry knowledge & experience.
•    Highlighting quality issues and feeding this back in a constructive manner to management team
•    Assist the Contract Manager/Contract Engineer to ensure all enabling tasks have been completed to ensure scheme / project can be completed within agreed timeframes e.g. controller built on time, configuration completed
•    Adopting and promoting new business policies and processes in a positive way
•    Support the integration of new technologies and products into our daily operations
•    Support the delivery of technical projects through the installation, commissioning and set up of complex communications and detection equipment. 
•    Working out of hours to support maintenance and installation needs, including taking part in an on-call rota.
•    Successful completion of mandatory National Highway Sector Scheme training requirements as well as product and equipment training. Training will be a mixture of formal, peer to peer, on the job and self-learning. 
•    Ensuring works are completed in accordance with the site specification, in a timely manner and to a sufficient quality level.   
•    Book time in accordance with the “Variable Pay Policy – Field Services” and LTB process. 
•    Support a positive Health & Safety culture in accordance with the company’s policies and procedures. For example, through the review and completion of relevant task specific risk assessments, event reporting, vehicle & equipment checks, and correct use of lone working device.  
•    Accurate collection and processing of data to enable analysis of equipment performance.
•    When required you will assist and support maintenance activities e.g. routine and corrective maintenance, periodic inspections 
•    Any other duties reasonably requested within the skills required for the role. 
 

Educational Requirements:

Desirable;
4 GCSE’s including Mathematics and English (Grades A-C/ or 4-9) or HNC/ONC/ City and Guilds or equivalent experience in electrical engineering or similar. 

Behavioural Competencies:

•    Reliability/Dependability - Consistently performs at a high level; manages time and workload effectively to meet responsibilities.
•    Initiative & Flexibility - Makes thoughtful, well-reasoned decisions; exercises good judgment, resourcefulness, and creativity in problem-solving.
•    Effectiveness - drive and energy applied to work, accuracy and reliability, ability to get things right first time. 
•    Cooperation & Teamwork - Communicates well and take onboard instructions effectively, displays a willingness to work co-operatively with colleagues in a variety of work settings.
•    Safe Approach – Promote a positive Health & Safety culture across your team.  You must be willing to challenge yourself, your team and others when it comes to safety. 
 

Experience: 

Desirable;

•    Working outside and working at heights
•    Working as part of a team and working unsupervised
•    Understanding of electrical and mechanical engineering theories 
•    Working with hand and small power tools
•    Understanding and appreciation of manual handling techniques across a variety of equipment 
•    Configuration software experience (including traffic signal controllers and complex communication detection equipment)
•    Commissioning of traffic signal assets and/or ancillary equipment 
 

Essential

•    Full UK Driving Licence
•    IT Proficient (able to use laptops, smart phones, apps and tablets)
•    Experience of maintaining and testing traffic signal equipment
 

Benefits Include:

• 26 days holiday, increasing up to 29 days with length of service.
• Excellent pension, matching contributions up to 10% of pensionable salary.
• Annual Field Services Payment
• Flexible benefits to suit your personal needs.
• Flexible working policy.
• Investment in personal development and support for membership of professional institutions.

How Do I Apply?

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability, as we will use this data to review your suitability for the role.

About Us:

We’re Yunex Traffic. We have offices across the UK and worldwide, full of hardworking individuals helping us to challenge the today and work towards a brighter tomorrow. We’re excited to hear that you would like to join us here at Yunex Traffic. Our people love it here, and we want you to be a part of helping us make real what matters.

What Else Do I Need to Know?

Our compensation package includes a competitive salary, holiday allowance, and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.