Return Materials & Analysis Technician

JOB SUMMARY

Yunex Traffic is at the forefront of a technological revolution in Intelligent Traffic Systems. As cities and states seek to implement autonomous, electric, connected, and shared ITS infrastructure in the context of smart cities, they are looking at ways to handle existing infrastructure, including highways, city streets, tunnels, and pedestrian crossings with forward-looking technology and transport solutions. At Yunex Traffic, we make life better for people, and we positively impact the quality of life of millions of North American drivers daily by making traffic flow safely and efficiently. 

Committed to the safe and reliable transportation of people throughout all modes of transportation, Yunex Traffic develops software and hardware solutions to enhance road safety, improve traffic flows and help cities to effectively handle their transportation infrastructure. While Yunex is a well-established player in the traffic controller, traffic management and traffic service market, we are a true innovation leader when it comes to implementing connected vehicle technology – being the backbone of safe self-driving vehicles. Many signature customers across the US like Miami, Seattle, New York City or Tampa believe in us. While Yunex prides itself of being a high pace, fast growing business, we still lead to maintain a balanced and forward-thinking working atmosphere.

PRIMARY RESPONSIBILITIES

Objectives

The Returns technician will focus on the technical aspect of our customer care program. The Returns Technician will be responsible for identifying product issues and administering the corrective action to restore the item to working condition. . This role will report to the Manufacturing Supervisor and will be responsible for providing excellent customer support by servicing technical issues, and reporting the status and outcomes to customers.  Working in this position, your job on a day-to-day will be to process returns and create a detailed log of your transactions with customers. Following good manufacturing practice guidelines will be essential, promptly following up with correspondence.

Responsibilities

• Perform various duties to accomplish disassembly, rework, repair, inspection, assembly, final process and associated operations on various products utilizing proper procedures and techniques in order to conform with quality standards
• Itemize parts requirements for repairs, initiate necessary documents to properly control the repairs process
• Perform work in accordance with various work instructions such as service manuals, workbooks, service bulletins, technical orders, blueprints, customer service instructions and other written and verbal instructions within established methods and procedures
• Ensure that all documentation such as specifications, procedures and forms and applicable tools and fixtures are quality compliant and traceable
• Perform required testing and maintain results as required.
• Work with current technicians if required to supplement current production lines.
• Perform a variety of material control and handling duties such as unloading, receiving, storing, disbursing, packaging and shipping material and equipment.
• Input customer requirements and data into a database.
• Ability to communicate repair status to customers and internally, written and verbal communications skills are critical.

MINIMUM QUALIFICATIONS

• Experience with Printed Circuit Boards. Assembling, repairing, identifying failures, testing repairs
• High standards of quality
• Experience with attending to and delivery of repaired products in timely fashion
• Experience and high comfort level with electronic components
• Experience working with hand tools, and precision tools in electrical environment
• Comfortable working in time pressure testing environment
• Experienced Documenting, writing reports, procedures, processes on the repairs
• Strong communicator, with internal team, direct supervisor, leadership and customer.

Education and Experience:

Minimum three years of experience in a return materials position.

Preferably a completed associate degree in electronics or materials testing

We offer:

• Opportunity for professional and personal growth with a dynamic team who is invested in your job satisfaction.

• Competitive compensation.

• Excellent health, vision, and dental plans.

• Life Insurance and Disability coverage.

• Competitive 401k plan with Employer matching above industry standard.

• Educational assistance is available as well as career development and product training.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Yunex Traffic follows a hybrid work structure where employees can work remotely for up to 50% of their scheduled time. Working collaboratively in the office allows for in-person group thinking and building on teamwork. Our positions are designed so that a person is within commuting distance from many of our regional offices within the United States.  

Equal Employment Opportunity Statement

Yunex Traffic is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or 

We believe that a diverse workforce is critical to the success of our team. While growing our international team, we are committed to providing an inclusive, collaborative, and flexible working environment which supports and enables each team member with personal growth along life’s journey. Benefits like parental leave and support for continued education are just a few of the ways Yunex Traffic strives to support our employees. Here at Yunex Traffic we believe and embrace that a diverse workforce is the only way to have a successful company. We therefore greatly encourage applications from a diverse talent pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran.